Terms & Conditions

📌 TERMS & CONDITIONS

Effective Date: 02/21/26
Business Name: EYCH (Enhancing Your Customer Happiness)
Location: Sacramento, California

By placing an order with our store, you agree to the following terms:

1. Nature of Products

All floral arrangements are handcrafted and made to order using fresh, perishable flowers.

Due to seasonal and market availability, substitutions may be necessary. We reserve the right to substitute flowers, containers, or materials of equal or greater value while maintaining the overall design, theme, and color palette.

Minor variations in size, bloom stage, and color are natural and not considered defects.

2. FINAL SALE POLICY (Perishable Goods)

All floral arrangements are FINAL SALE.

We do not accept:

  • Returns

  • Exchanges

  • Refunds

Due to the perishable and custom-made nature of our products.

3. Issue Resolution Policy

If your arrangement arrives damaged or incorrect, you must contact us within 24 hours of delivery at:

eychseller@hotmail.com

You must include:

  • Order number

  • Description of issue

  • Clear photos of the product and packaging

Failure to notify us within 24 hours voids any review consideration.

All concerns are reviewed on a case-by-case basis. Approved resolutions may include store credit or partial replacement at our discretion.

4. Same-Day Delivery Policy

  • Orders placed for local delivery are processed the same day.

  • Deliveries will be completed no later than 8:00 PM.

If a guaranteed earlier delivery time is required, an additional delivery fee will apply.

Delivery times are estimates and not guaranteed unless explicitly agreed in writing.

5. Delivery Responsibility

Customers are responsible for:

  • Providing accurate delivery information

  • Ensuring recipient availability

  • Providing gate codes, apartment numbers, or access instructions

If incorrect information is provided:

  • We are not responsible for failed delivery.

  • Redelivery may require an additional fee.

If no one is available, the arrangement may be left in a safe location at the driver’s discretion. Once delivery is completed, responsibility transfers to the recipient.

6. Chargebacks & Payment Disputes

By completing a purchase, you agree that:

  • You authorize the transaction.

  • You understand all sales are final.

  • You agree to contact us first to resolve any concerns before initiating a chargeback.

We maintain delivery confirmation, timestamp records, and photographic proof when applicable.

Fraudulent chargebacks may be disputed with supporting documentation.

7. Event & Large Order Policy

For event, wedding, or bulk floral orders:

  • Deposits are non-refundable.

  • Cancellations within 7 days of the event are non-refundable.

  • Custom event florals are final sale once materials are ordered.

8. Flower Care & Lifespan

Flowers are natural and perishable. Lifespan varies depending on:

  • Temperature

  • Handling

  • Water changes

  • Environmental conditions

We are not responsible for reduced lifespan due to improper care after delivery.

9. Limitation of Liability

To the fullest extent permitted by law:

Our total liability is limited to the purchase price of the product.

We are not liable for:

  • Indirect or incidental damages

  • Allergic reactions

  • Delivery delays due to weather or traffic

  • Recipient mishandling

10. Governing Law

These terms are governed by the laws of the State of California.